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Terms of Service

Last updated: June 11, 2026

1. Agreement to Terms & Business Identity

By accessing or using Kaaf Ebooks, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access our service.

Business Details:

Kaaf eBooks

Registered Address:RHouse Number 762, Khanpur, Rahim Yar Khan, Punjab, Pakistan

2. Digital Products and Delivery

All products sold on Kaaf Ebooks are digital PDF files. Upon successful payment processing via our secure payment gateway, you will be granted immediate access to download your purchased files via your email receipt and your secure user dashboard.

3. Customer Complaint Handling Mechanism

We are committed to providing a seamless experience. If you face any issues with a transaction, website access, or a digital product, please utilize our formal complaint procedure:

  • Email Support: info@kaafebooks.com
  • Phone Support: +92 321 6710210

Our support team will acknowledge your complaint within 24 working hours and strive to provide a complete resolution or technical fix within 3 to 5 business days.

4. Cancellation of Orders Policy

Due to the immediate digital nature of our e-books, a standard order cannot be cancelled once the payment is processed and the digital file has been delivered to your dashboard. However, if a duplicate order is placed by mistake or a technical glitch occurs prior to downloading the file, you may request an immediate cancellation by contacting our support team via email or phone within 24 hours of the transaction.

5. Refunds and Returns

Because our products are immediately accessible digital downloads, and the designated proceeds are instantly allocated to charitable causes, all sales are final. We do not offer refunds unless the digital file is proven to be defective, corrupted, or inaccessible due to a technical error on our platform.

6. Governing Law & Jurisdiction

Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. By using this platform, you agree that the courts of Rahim Yar Khan (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us regarding our products or services.